06.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0041_image137.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060.xml Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0040.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image028.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053.xml Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0058_image189.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0058_image180.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image096.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0058_image184.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0050_image017.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0044.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image071.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0057_image167.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image058.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image076.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image021.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image054.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image043.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\master04.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0058.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image050.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\master04_image001.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0005.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0049.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image097.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0055_image147.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0002.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0055_image154.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image056.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0039_image203.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0054_image112.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0005_image197.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0045.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image101.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0029.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0055_image151.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0040_image132.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image063.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0058_image185.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image082.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\sound012.wav Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052.xml Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0004_image118.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0040_image122.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0062_image011.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0005_image193.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image022.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image081.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image038.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0041_image138.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\master03_image002.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0004_image117.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\master03.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0018.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0029_image106.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0062.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image072.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image023.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0040_image133.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image030.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image046.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0040_image125.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0041_image142.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0055_image156.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image065.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0005_image192.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image103.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0040_image127.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0057_image161.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image100.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image032.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0001.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image060.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image036.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0055_image144.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image091.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0057_image163.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image057.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image034.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0023.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image069.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\outline.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0029_image107.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0055.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0055_image148.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0041_image135.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0055_image146.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0052_image025.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image067.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image048.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\master04.xml Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image088.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0055_image155.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0004_image115.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image086.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0057_image165.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0058_image190.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0058_image178.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\preview.wmf Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0040_image130.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0040_image126.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0005_image199.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image052.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0057.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0024.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\image003.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0055_image158.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image098.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image077.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image055.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image084.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0020.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0047.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0062_image004.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0027.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\dsld0055_image145.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\script.js Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\buttons.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0029_image108.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image061.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0053_image049.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image099.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0004_image120.wmz Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\master02.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0060_image094.gif Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROTHER Improving Customer Service95_files\slide0054.htm Q:\BROTHER\01\techcd\FAX\Dist. Conf. Fax 99.ppt\BROT